FAQ — Intrepid Crafts

Have a question for us? This is a great place to start!

Yes, we accept custom orders. If it's a product in the shop that you want to customize, you can select the custom options when you add it to your cart. If it's something else entirely, please reach out to us at Team@IntrepidCrafts.com. The lead time for custom orders depends on the level of customization and the scope of work. We can handle most specific requests as long as they aren't copyrighted images.

We use a wide variety of wood in our products. For cutting boards, we use hardwoods like Walnut, Maple, and Cherry. For other projects, we use Cedar, Plywood, or even MDF. We choose the material based on the project.
Our products intended for food use are made with only food-grade materials and finishes, other products are finished to provide the best protection and longevity.
Each product comes with an after-purchase care sheet with detailed care instructions to keep your woodcraft items in top condition.
Yes, unless otherwise noted, our products intended for food use are made with food-grade materials and finishes.

We ship domestically within the United States using USPS and FedEx. Most products arrive within a week of being shipped. Faster shipping is available for an additional cost, and large projects may require additional shipping charges.
Currently, we do not offer international shipping.
Most products arrive within a week of being shipped. Custom orders may have different lead times based on the level of customization and scope of work.
Our products come in an Intrepid Crafts box within a standard cardboard mailer. We can add short gift notes to our packages before they are sent out. Please let us know what you need when you place your order.

Products are insured during shipping; if they arrive damaged, we will replace them. If you are dissatisfied with a product, please reach out to us so we can address any concerns you may have. Food-related products and those that are customized are not eligible for returns.
Please contact us to discuss any issues with your order. We strive to ensure customer satisfaction.
Products are insured during shipping; if they arrive damaged, we will replace them.
Our products come in an Intrepid Crafts box within a standard cardboard mailer. We can add short gift notes to our packages before they are sent out. Please let us know what you need when you place your order.

We use Square as our payment processor for your security. We accept major credit cards and other payment types supported by Square.

We can add short gift notes to our packages before they are sent out. Please let us know what you need when you place your order.
You can fill out our contact form or reach us at Team@IntrepidCrafts.com for any additional questions or concerns.

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